Legal

Returns

Last updated: 18 October 2026

Under Swiss law, there is no statutory right of withdrawal for online purchases. Nevertheless, we voluntarily grant you a right of return of 14 days from receipt of the goods.

Conditions

The goods are unused, undamaged and complete.
They are in their undamaged original packaging.
You have notified us of the return within 14 days of receipt.

Excluded from return

Hand transmitters and wireless push buttons that have already been programmed, coded or paired with a receiver
Custom-made products and items configured or ordered to your specifications
Electronic components whose seal or protective packaging has been opened
Goods that have been mounted or installed
Storage systems (garden sheds, garden boxes, firewood racks) and access control items (bollards, barriers, wheel stops) – these are made-to-order items
Installation and service work already performed

Procedure

Notify us of the return within 14 days by email to info@tecdoor.ch. Please state the order number and the items concerned.
Send the goods back to us, well packed, or bring them to Mägenwil by arrangement.
After receipt and inspection of the goods, we will refund the purchase price within 14 days to the original means of payment.

Cost of return shipping

You bear the cost of return shipping unless we have mistakenly delivered incorrect or defective goods. The original shipping costs will not be refunded. Goods that do not meet the conditions will be sent back to you at your expense or, with your consent, we will refund the amount less an appropriate deduction for loss of value.

Defects and warranty claims

Defective goods are not covered by the voluntary right of return. Please report defects immediately after discovery; the warranty provisions set out in our GTC apply. Your statutory warranty rights remain unaffected by the voluntary right of return.