Legal

Shipping and Payment

Last updated: 18 October 2026

We deliver within Switzerland only. All prices are in Swiss francs (CHF) and include statutory value added tax (VAT) of 8.1 %. Shipping costs are shown separately in the shopping cart and before the order is completed (Price Disclosure Ordinance, PDO).

Shipping methods and shipping costs

Delivery times apply to items available from stock and are non-binding unless we have expressly guaranteed them. The date of receipt of payment is decisive. There are no deliveries at weekends or on public holidays.

Bulky goods and freight

Large or heavy items, in particular storage systems (Juno, Berry) as well as bollards and barriers for access control, are shipped by freight forwarder. The costs are shown in the shopping cart or, where this is not possible, communicated in a quotation before the contract is concluded. Delivery is normally made to the kerbside; the date will be agreed with you.

Collection in Mägenwil

Please do not collect your order until you have received our email notification that it is ready. Opening hours: Monday to Friday, 8.00–12.00 and 13.30–17.00.

Shipment tracking

As soon as your parcel has been handed over to Swiss Post, you will receive an email with the tracking number. You can view the status of your order at any time under Order status.

Payment methods

Online payments are processed by certified payment service providers: TWINT via Datatrans AG, Zurich; cards, Apple Pay and Google Pay via Stripe. Card details are captured exclusively by the payment service provider and are not stored by TECDOOR.

• TWINT
• Credit and debit cards (Visa, Mastercard)
• Apple Pay
• Google Pay
• Prepayment by bank transfer – the goods are shipped once payment has been received
• Cash or TWINT on collection in Mägenwil

For online payments, the amount is authorised or charged when the order is completed. No additional fees are charged.

Further provisions can be found in our GTC and under Returns.